Instructional Designer / Graduate Research Assistant, August 2004—August 2008.
TRANSACTIONAL RECORDS ACCESS CLEARINGHOUSE (TRAC) / SYRACUSE UNIVERSITY, Syracuse, New York.
Awarded a one-year position to analyze content and target audience to identify appropriate instructional strategies and delivery methods. Contract was extended beyond the initial one-year period.

• Worked directly with Subject Matter Experts (SMEs) to define training opportunities, methods, and content
• Designed and developed the TRAC Help Web site (http://tracfed.syr.edu/trachelp/), periodically making additions and updates to the help pages to accommodate changes to the main Web site
• Produced instructional movies for Web-based training (WBT) within the online help pages and a computer-based training (CBT) tutorial produced for distribution to new users
• Used Photoshop, ViewletBuilder, and HTML coding to create user guides, and step-by-step instructional materials for TRAC Web site users

Instructional Design Intern, July 2007—July 2008.
ITT Corporation, Industrial Process, Goulds Pumps, Seneca Falls, New York.
Awarded a six-month contract position to convert staff development and product training to an E-learning format. Contract was extended beyond the initial six-month period.

• Applied instructional design theory to E-learning/WBT methodology to include learner interactivity, questioning techniques, and course assessments
• Interacted with various SMEs and work with them to convert their current instructor-led classroom materials to Web-based instruction
• Designed and developed Web-based training materials using Photoshop, Flash, HTML, and Captivate for use on the corporate learning management system (LMS)

Consultant / Instructional Designer, January 2006—January 2007.
COMSYS, INC. / JHT, INC., Orlando, Florida.
Hired for a six-month contract position to convert instructor-led classroom training materials to CBT materials for use on a corporate LMS. Contract was extended beyond the initial six-month period.

• Worked from home using various communication tools (E-mail, instant messaging, and teleconference) to collaborate with project managers, other instructional designers, content developers, and graphic artists located in the corporate office and other remote locations
• Analyzed Government Furnished Information (GFI) and input from SMEs to develop and modify instructional materials for a branch of the U.S. military
• Designed and developed instructional strategies that meet the needs of adult learners in a WBT environment and assessment schemas that measure the student's mastery of course material and evaluate the student's ability to perform job-related tasks
• Used storyboarding skills to precisely communicate instructional strategies to graphic designers and content development team members, using MS Word, templates, and the track changes feature as well as E-mail, instant messaging, and teleconferencing to get the job done
• Participated with team-members in review checkpoints as part of a quality assurance process

Technical Support, May 2002—May 2005.
Office Assistant, November 2001—May 2002.
SCHOOL OF INFORMATION STUDIES
SYRACUSE UNIVERSITY, Syracuse, New York.
Provided technical hardware and software support to all faculty, staff, and students of the School of Information Studies (IST) including set-up and troubleshooting, networking, and equipment acquisitions.

• Developed and delivered support, documentation, and technical training to an audience with varying levels of technical understanding and computer literacy.
• Supervised staff of 4-6 student intern employees; interviewed new candidates each semester, provided orientation and training, evaluated performances, and facilitated development of troubleshooting skills and problem solving techniques.

Vice President / Owner / Manager, November 1997—November 2001.
Assistant Manager, December 1993—November 1995.
FIRST MATE, INC. DBA MAIL BOXES ETC., Syracuse, New York.
Independently owned and operated Mail Boxes Etc. franchise opened in April 1994. Family business.

• Increased gross sales 48% in 1998 over previous year. Customer count increased by over 50% by mid 1999. Total sales increase of more than 88% by 2000. Established and met or exceeded daily, weekly, and monthly goals, based on gross sales, individual profit center sales, and customer counts.
• Elected 1999 President of the CNY Advertising Association comprised of the 8 store owners of the Syracuse area franchises. Handled public relations for the association for 3 years. Developed regional and local advertising budgets and marketing plans. Worked directly with various media representatives. Designed print ads and marketing materials for area wide usage.
• Specialized in résumé consultation/writing and desktop publishing.

Bookkeeper, November 1995—November 1997.
FEHLMAN BROS., INC., Syracuse, New York.
Hired as full-charge bookkeeper for one of the largest independent automotive service centers in the Syracuse area, Fehlman Bros., Inc. Responsible for all financial reports, payroll, and employee benefits. Also assisted with office manager and marketing functions.

• Initiated employee handbook and company policies and procedures manual; maintained proper employee records and files; maintained health and disability insurance information and records for employees; maintained 401K information and records.
• Assisted in the integration of a new computer point of sale system, which was manually interfaced to the general ledger program; helped set up a system of windows terminals, connected to the main UNIX server; instructed and supported staff in software training/development; maintained customer database.
• Analyzed advertising spending and determined a yearly budget; met with various media representatives; compiled a yearly proposal based on research, making recommendations for TV, radio, and print; submitted budget and proposal to company owners for approval; followed through on recommendations for use of advertising media, wrote TV and radio commercials for production; designed print advertisements; placed ads; designed direct mail flyers and brochures for distribution to customer based mailing list, wrote and distributed various press releases.
• Initiated and organized annual public relations community event, first occurring in October 1996; continued to organize the second and third annual Fehlman Brothers Automotive, Syracuse Car Care Fair, in 1997 and 1998.

Adjunct Professor.
School of Information Studies, Syracuse University, Syracuse, New York.

IST 444: Information Reporting and Presentation, Spring 2008.
Taught an undergraduate course that instructs on the basics of information reporting and presentation. Focused on speech communication, principles of page/document/Web design, introduction to design software, and multimedia applications.

IST 195: Introduction to Information Technologies, Fall 2003.
Taught an undergraduate course that instructs on the basics of technology hardware and software. Focused on the basic concepts of computer systems and an introduction to common business software applications.

Professional Résumé - last updated 12-aug-08
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